Device Status

Overview

Every device that is configured with the MSActivator has a status. The status of each device is shown in the device list as a coloured dot next to the device’s name.

Device statuses are generated by evaluating the connectivity between the MSActivator and each device. By default, the MSActivator uses the Internet Control Message Protocol, or ICMP, to check connectivity.

There are four different statuses. Blue means that this device has never been activated before and requires initial provisioning.

Red means that the device has been activated before, but it is not reachable at the moment.

A yellow dot indicates a critical status. The status is critical if the device cannot be reached for a duration of 5 minutes. After these 5 minutes have passed, and if the device is still unreachable, its status is set to red. If the device can be reached within these 5 minutes, however, its status is set back to green.

A green dot means that the connectivity between the MSActivator and the device has been established and it is working properly.

Administrators can see an overview of device statuses of each tenant and customer in the “Customers” Tab.

Video Tutorial